Our website collects cookies to track website users so that we can serve you better. By understanding our clients and what they’re looking for, we can design our website to make sure it is serving your needs.
What information do we collect?
We collect information whenever you register on our site, place an order for a product or service, subscribe to our newsletter, respond to a survey, or fill out a form.
When filling out a form or ordering a product from our website, you may be asked to enter: your name, your email address, your mailing address, your phone number, or your credit card information. You may also, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect can be used in one of the following ways:
– To personalize your experience on our website so we are more responsive to your individual needs
– To improve our website based on the information and feedback we get from our website users
– To improve our customer service by more effectively responding to your customer service requests and support needs
– To administer a site feature, such as a contest or promotion
– To send periodic emails*
*If at any time you wish to unsubscribe from emails, we include the option to unsubscribe at the bottom of each email.
How do we protect your information?
Our security measures maintain the safety of your personal information through our secure server. Any supplied sensitive information is encrypted into our database, only accessible by those authorized special access rights to our systems, and are necessary to keep your information confidential.
Any information provided for a transaction (such as your credit card information) will not be kept on file for more than 60 days.
Cookies help us remember and save your preferences for future visits, trakc advertisements and compile aggregate data about site traffic and interaction so we can offer better site experiences and tools in the future. We may contract third-party service providers to assist us in better understanding our site visitors. These third-party service providers are not permitted to use information collected on our behalf.
You can also choose to view our website while disabling cookies via your browser settings, or have your computer warn you every time a cookie is being sent to you. If you turn your cookies off, some of our services may not function properly. However, if you are looking to place an order or inquire about a service, you can always contact us by phone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties, who assist us in operating our website, conducting our business, or provide services to our clients, so long as those parties agree to also keep this information confidential. We also may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party products or websites have independent privacy policies, and we therefore have no responsibility or liability for the content or activities of linked sites. Nonetheless, we aim to protect the integrity of our site and welcome any feedback our users may have.
Online Privacy Protection Act Compliance
We are in compliance with the Canadian Personal Information Protection and Electronic Documents Act. Therefore, we do not distribute your personal information to outside parties without your consent.